Senior Customer Care Specialist with English
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Zaměstnavatel: Grafton Recruitment s.r.o. |
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Are you an English native speaker keen on working with people? :)
OR do you have customer service experience directly with UK/Ireland/US markets?
Great! Then become one of us - Customer Care Specialist!
Your daily responsibilities will be:
- Daily communication with customers via phone or mail
- 70% front office tasks; daily calls with reliable customers in need
- 30% back office tasks; processing of B2B customer orders and administration (SAP ERP)
- Answering all of the customer's inquires
- Working with company system according to company parameters
- Adding new customers into the company system
- Being ready to calm down customers if needed
- Administrative and ad-hoc tasks
Požadujeme
- We are looking for a native English speaker
- If not, experience directly with US/UK/Ireland markets and customers
- SAP ERP experience is an advantage; similar order processing ERPs such as Oracle etc. are also considered
- Previous customer service experience is an absolute must (ideally SSC environment)
- Communication and interpersonal skills
- Strong PC skills (MS Office, ERP)
- Stress resistant, ability to work independently
- Team spirit
- 5 weeks of holidays
- Sick days
- Flexible working hours
- Home Office possibilities
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Professional and personal development
- Developing of linguistic skills
